FAQ
Ordering is simple and straightforward. Select the items you want and customize them to your liking. Add them to your cart and proceed to checkout. Enter your shipping address and payment information to complete your purchase.
Processing time only begins after receipt of payment.
We accept PayPal and bank transfers.
Simply select your preferred option during checkout.
Shipping costs vary depending on the delivery address and the total weight of the order.
You can calculate shipping costs during checkout before completing your order.
In general:
Within Germany:
5.40 Euro registered mail (with tracking number)
5.40 Euro registered mail (with tracking number)
Austria & Switzerland:
7.20 euros registered mail (with tracking number)
Our beaded bracelet strings are tear-resistant. However, that doesn't mean they'll never break. If the strings are subjected to constant pressure or get caught on something, they can stretch and tear. If all the beads are still present, we'll send you a replacement string for repair free of charge. Alternatively, you can return the beads to us in a well-sealed letter, and we'll repair the bracelet. The prerequisite for this is that all the beads for the bracelet are included. The customer is responsible for shipping. However, if the number of beads is incomplete, the bracelet must be reordered in its entirety. This applies to bracelets with elastic strings.
For bracelets with lobster clasps, a processing fee of 5 euros is due.
Advantages: - No color transfer - Slightly heavy wearing comfort - Water and heat resistant
Care instructions:
- Please avoid contact with chemical products such as perfumes, creams, etc. with the natural stones so that they do not attack the natural structure of the stone.
Advantages:
- High-quality pearls
- Very light wearing comfort
Disadvantages:
- Protection from moisture and humidity (washing hands, showering, sports, swimming, etc.) must be ensured to prevent discoloration
- Protection from permanent direct sunlight and to prevent fading
The bracelets are made of high-quality, elastic jewelry cord that is tear-resistant. However, excessive strain or stretching should be avoided, as this can lead to the cord becoming thinner and potentially tearing.